AI & automation
AI agent
An AI agent is software that uses an AI model to take actions toward a goal — answering, qualifying, booking or updating systems — not just generating text.
An AI agent is software that pairs a large language model with tools and a goal, so it can take actions rather than only produce text. A support agent might answer a question, qualify the lead, book a meeting and log the result in your CRM — autonomously, with human handoff when needed.
Agents are what make AI automation useful in a business: they connect the model to your real systems (calendar, CRM, helpdesk, WhatsApp) so work actually gets done.